Customer Service

APPLY FOR CREDIT:

Would you like to set up credit terms for your business? Please click here to download Vandor's credit application.

MINIMUM ORDER:

Vandor requires a $250.00 net wholesale opening order and a $150 net wholesale re-order.

PAYMENT TERMS SUMMARY:

First orders must be credit card, prepaid, or submitted for terms. Discounts apply to each pricing only. No COD’s. Please go to Terms and Conditions to see full terms.

SHIPPING RATE POLICY:

The rates below include shipping, handling, and packaging. Orders received by 11:00 a.m. MST will generally be processed within the next business day. For shipping rates for addresses outside the contiguous U.S. (Alaska, Hawaii, U.S. Territories, and APO, FPO boxes, International) and for White Glove options please contact your representative or Vandor Customer Service.

Flat Rate Shipping within the Continental US (download map):

  • West of the Mississippi 12% of merchandise final total
  • East of the Mississippi 14% of merchandise final total

RETURN POLICY:

If you find a discrepancy on your order, contact our customer service department within 7 days of receipt of your merchandise. *After 7 days, no returns or adjustments will be made.*

Authorization to return products must be obtained from our customer service department. Merchandise must be returned in its original condition. Any package returned to us without an authorization number clearly marked on the outside of the carton, will be returned to you at your own expense.

Download Claim Request Form Here

BACKORDERS:

Backorders of $75 or more will be accepted. All orders under $75 will be cancelled.

INTERNET SALES:

Those of you selling our product on the Internet need to be preauthorized. Call our credit department for a dealer application or Download Application Here.

Vandor, LLC
165 South Main Street
Suite 400
Salt Lake City, UT 84111

Phone:
800.755.5966

Fax:
801.972.2890

Email:
orders@vandorproducts.com